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["总行部门招聘岗位说明书"]
["序号","岗位","人数","岗位职责","岗位要求"]
[1,"客服坐席岗\n（用工性质：劳务派遣）",20,"1、代表银行形象，为客户提供优质的电话呼入服务；\n2、接受客户对银行业务的咨询、处理客户的疑难问题和投诉建议等；\n3、严格遵守部门各种规章制度和工作流程，服从现场运营的工作调配；\n4、熟悉本岗位工作，按时参加各种培训，努力提高各项业务技能和综合素质。","1、具备1年以上客服工作经验或银行工作经验；\n2、熟悉银行业务，对我行业务及产品有一定了解；\n3、善于沟通，表达流畅，普通话标准，声音甜美，口齿清晰；具有良好的客户服务意识，能承受较大工作压力；\n4、能熟练使用OFFICE软件，打字每分钟60字以上；"]

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